Refund Policy — Green Serve

1. General Policy

At Green Serve, we are committed to providing high-quality online nutritionist services. Due to the digital and personalized nature of our services, refunds are only provided under certain conditions as outlined below.

2. Refund Eligibility

Refunds may be issued if:

• The service was not delivered as promised or there was a technical failure preventing access.
• You purchased a consultation by mistake and contact us within 24 hours.
• Other extenuating circumstances, which will be reviewed on a case-by-case basis.

3. How to Request a Refund

If you believe you are eligible for a refund, please contact us at support@greeneserve.site with:

• Your full name and email address used for the purchase.
• Details of the service purchased.
• Reason for requesting the refund.

Our team will review your request and respond within 3–5 business days.

4. Non-Refundable Cases

• Accessing and using the personalized nutrition plan after full delivery.
• Change of mind after consultation or plan delivery.
• Failure to follow instructions or guidance provided in your plan.

5. Payment Processing

Refunds, if approved, will be processed back to the original payment method within 7–10 business days. Please note that processing times may vary depending on your bank or payment provider.

6. Contact Us

For any refund inquiries or assistance, please email us at support@greeneserve.site. We are happy to help resolve any concerns you may have.